We are Hybr Limited (“we”, “our, “us”) and operate under the name of Hybr.
We are committed to protecting and respecting your privacy. If you have any questions about your personal information, please contact us through our live chat, via email to email@example.com.
Our website address is: https://www.hybr.co.uk We are registered with theInformation Commissioner’s Office under number ZB320014.
For example, when you sign up to the website or submit a booking and provide your name, email, phone number, address, as well as details we collect about how you use the website.
As a landlord, we may collect and store additional personal information you provide whilst using our platform. This may include personal information such as property ownership details with supporting evidence to verify your legal right to let the property.
As a tenant, we may collect supplementary information such as property preferences, location of interest, budget and desired move-in date.
There may be times when you submit ‘sensitive’ information to us, which may include things such as your political beliefs, employment information, and biometric data. We’ll only use this information in strict accordance with the law.
We automatically collect information such as IP address, browser type, device type, operating system, language, referring website address, access times and your device’s geographical location whilst our application is actively running.
Information you give us permission to access on your phone
These are things you give us explicit permission to see and use.
We use Google Analytics to collect and store data that enables us to analyse the use of our Service. Google Analytics collects and stores statistical and other information about website use by means of cookies, which are stored on users’ computers.
To provide our services, we use your information to:
The details you provide when you register on the Hybr web platform will be used to respond to your enquiries, and/or other requests or questions and for us to inform you about changes to the platform and discounts or offers on our service we believe may be of interest to you.
If you decide to opt-in to our mailing lists, you will receive occasional emails that may include news articles of interest to you, event& webinar invitations, offers and discounts. If at any time you wish to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
If you have shown interest in signing up to Hybr and after discussion with our sales representatives you decide not to become a customer straight away but you are still interested in our service for the future, we might occasionally send you emails or phone you. We will use this occasion to inform you about new features of our service or send you offers and discounts which we think might benefit you.
Due to the nature of our business, we may require to pass on your data to third parties for purposes such as carrying out repairs and inspections or for viewings, photos, EPC or gas safety inspections. We will pass on information such as your first name, contact number and email and we will ask for your consent when it is required.
Once you register as a Hybr customer as a landlord or tenant, processing of your personal data is necessary for the performance of our contract with you or for us to take pre-contractual steps.
If at any time you would like to unsubscribe from receiving future emails, click on the ‘unsubscribe’ link at the bottom of any email you receive from us, email our Data Protection Officer, Hannah Chappatte to firstname.lastname@example.org.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You can request details of personal information which we hold about you at any time by emailing our Data Protection Officer Hannah Chappatte to email@example.com. There will be no charge for this service. If you would like a copy of the information held on you, please write to firstname.lastname@example.org
If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
We may share your personal information with:
We share payment data, such as the amount and whether it was on-time to credit reporting agency Experian for the purpose of helping to build your credit history. This service can be opted out of by emailing our DataProtection Officer, Hannah Chappatte to email@example.com.
We’ll also share your data to comply with the law; to enforce our Terms and Conditions or other agreements; or to protect the rights, property or safety of us, our customers or others.
We keep your data for as long as you are a customer using Hybr, and for six (6) years after that to comply with the law. In some circumstances, like cases of anti-money laundering (AML) or fraud, we may keep your data longer if we need to and/or the law says that we have to.
You have a right to:
We might transfer and store the data we collect from you somewhere outside the European Economic Area (‘EEA’). People who work for us or our suppliers outside the EEA might also process your data. We may share data with organisations and countries that:
At Hybr, our comprehensive security strategy includes encryption at rest, which helps to protect customer content from attackers. We encrypt all Hybr customer content at rest, without any action required by you, using one or more encryption mechanisms. Encryption at rest is encryption that is used to help protect data that is stored in one of our databases. All data that is stored by Hybr is encrypted at the storage layer using the industry standard Advanced Encryption Standard (AES) algorithm, AES-256.
Hybr employs several security measures to help ensure the authenticity, integrity, and privacy of data in transit.
Hybr encrypts and authenticates data in transit at one or more network layers when data moves outside physical boundaries not controlled by Hybr or on behalf of Hybr. All client-server and server-server traffic within a VPC network is encrypted.
Depending on the connection that is being made, Hybr applies default protections to data in transit. For example, we secure communications between the user and Hybr using TLS.
Encryption can be used to protect data in two states:
Protects your data from a system compromise or data exfiltration by encrypting data while stored. The Advanced EncryptionStandard (AES) is often used to encrypt data at rest.
Protects your data if communications are intercepted while data moves between your site and the cloud provider or between two services. This protection is achieved by encrypting the data before transmission; authenticating the endpoints; and, on arrival, decrypting and verifying that the data was not modified. For example, TransportLayer Security (TLS) is often used to encrypt data in transit for transport security, and Secure/Multipurpose Internet Mail Extensions (S/MIME) is used often for email message encryption.
We will do our best to resolve any situation that you may be unhappy with. If you do have a complaint, please contact us through the live chat on the website, via email at firstname.lastname@example.org.
If you’re still unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO).
ICO helpline: 0303 123 1113
Find out about call charges
You can also chat online with an ICO advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.
Changes to this policy
We’ll let you know whenever we make a change to our PrivacyPolicy on this page and, if they’re significant, we’ll let you know by email.