More Than A Tech Platform: Our Well-Being Policy

Published:
November 8, 2023
Last updated:
February 21, 2024
Blue and orange cartoon-style terraced houses

At Hybr, we're not your typical letting agency. We understand that renting a home is not just about four walls and a roof; it's about creating a space where tenants feel safe, comfortable, and supported. We've been there ourselves, as students embarking on this exciting yet often nerve-wracking journey, so we know firsthand the ups and downs that come with it. We’re generous with our time and energy. We listen to our community and we’re dedicated to problem solve for them.

Putting Wellbeing First – Our Commitment to Tenant Support

So, how do we do this?

Empathy and Support
We've been students, first-time renters, and newcomers to cities too, which is why we've created a dedicated Customer Success Team. Tenants can reach out to us anytime for advice, support, and a friendly listening ear. Simply call +44 20396 64594. We're here to empathise with your situation and provide guidance when you need it most.

Informative Resources
We've got your back with hundreds of blog posts brimming with advice, helpful tips, tricks, and comprehensive guides. From settling into a new city to dealing with housemate conflicts, we've got you covered. Our goal is to ensure that our tenants well-informed and confident every step of the way.

Mental Health and Wellbeing
We take the mental health of our tenants seriously. We understand that moving to a new place can be challenging, and sometimes, you need more than just advice. If you're facing a sensitive issue, there are several UK-based student mental health charities ready to offer specialist support. Don't hesitate to reach out to organisations like the below for the help you may need.

Student Minds - visit their student space for support or text SHOUT to 85258

Nightline - listening services run by students, for students. Find your branch here.

PAPYRUS - call 0800 068 4141 or text 07860 039967


Vetted Landlords
Our commitment to your wellbeing doesn't stop with us. We rigorously vet our landlords to ensure they meet specific standards. You can trust that your interactions with them will be positive and safe.

Landlords and Their Duty of Care

Our belief in wellbeing doesn't end with our tenants; it extends to our expectations of landlords too. We believe they play a pivotal role in creating a nurturing and secure environment.


Duty of Care
Landlords shouldn't just focus on the physical aspects of a property but should also prioritise the well being and comfort of their tenants. We work diligently to ensure our landlords meet all legal requirements, but we also set clear expectations for their commitment to our tenants' welfare. 

Advocating for Our Tenants
We're not just here for tenants – we advocate for them. We believe in creating a symbiotic relationship where everyone thrives. Our landlords understand our commitment to ensuring our tenants' well-being and can expect our full support in upholding this standard.

We believe that the following qualities are essential for any landlord looking to join the Hybr family:

1. Good Communication: Hybr landlords must be responsive, approachable, and clear in their communication with both Hybr and their tenants. Open lines of communication foster trust and address any concerns promptly.

2. Respectful Demeanour: Landlords are expected to maintain a respectful and professional attitude when interacting with students. Respect for all parties involved in the rental process creates a positive environment for everyone.

3. Regulatory Compliance: Compliance with all legal and safety regulations is mandatory. It ensures the well-being of students and helps build trust within the Hybr community.

4. Tech-Savvy Approach: Embracing and utilising our technology is key to providing the best rental experience for students. Landlords are expected to make full use of our platform's features to streamline their operations.

5. Commitment to Tenants: A commitment to creating a positive community within their properties is essential. This includes addressing tenant concerns, ensuring safety, and actively participating in the Hybr ecosystem.

In the ever-evolving landscape of renting, Hybr is your reliable companion. We're not just a letting agency; we're a community, and your wellbeing is our priority. Just a reminder that our customer success number is +44 20396 64594 if you need us!

Whether you're a tenant seeking support or a landlord embracing our vision, together, we're shaping the future of renting – one that's compassionate, informed, and committed to your happiness. Stay tuned for more insights on how we champion wellbeing in the rental world.

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